The Pennsylvania Department of Human Services warned Pennsylvanians of a potential scam in which individuals receive a phone call from the “Department of Public Welfare” — the former name of DHS — asking for information about individuals’ utility assistance. The scammer then states that the individual overpaid for utilities and asks for bank card information to provide a refund.
DHS will never ask for information about any public assistance programs or personal financial information via unsolicited or random phone calls or texts. Please report any texts or calls about DHS benefits that seem suspicious by calling the DHS fraud tip line at 1-844-DHS-TIPS (1-844-347-8477).
If you receive unsolicited phone calls from someone claiming to be from the Department, and they are asking you for your personal information, it is a scam. Please do not fall victim to identity theft. If you ever receive a suspicious call asking you for information about your benefits or for your financial information, please inform the DHS fraud tip line immediately so the proper authorities can investigate.
The public can make such reports through OSIG’s website or by calling the Public Assistance Fraud Tipline at 1-800-932-0582.
DHS does send informational text messages and phone calls to people who receive SNAP, Medicaid, and other benefits from the number 1-833-648-1964. However, DHS’ text messages will not include:
• Details about a person’s benefits, such as the amount of SNAP they are authorized to receive,
• A request for specific personal information, and/or Links to unofficial sites; most DHS texts will direct people to dhs.pa.gov, COMPASS, or a site that ends in .gov or .org.
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