Updated: 7:15 am Tuesday January 23:
In response to a request for comment Bucks County Spokesperson James O’Malley included a message sent out to police, fire and EMS chiefs, as well as local Emergency Management Coordinators, adding that the county has no further comment at this time. The message is below in its entirety in italics:
The Bucks County Department of Emergency Communications is investigating a cybersecurity incident affecting the computer-aided dispatch (CAD) system.
All phone systems and radio systems remain operational, and all calls for service from the public are being received and dispatched to first responders without delay. All incidents are being documented using a backup system.
The CAD system has been offline since Sunday afternoon, and there is currently no projected timeframe for restoration. County IT is working to assess the issue and restore CAD service. The County has engaged state and federal partner agencies to assist in our response and investigation.
Automated resources powered by the CAD system will be unavailable for the duration of the outage.
Additionally, the County’s access to CLEAN and NCIC databases has been temporarily disconnected.
We are requesting that radio communication be kept to essential transmissions only. We cannot field requests for incident times and suggest that responders attempt to maintain their times as best they can.
Updates will be provided as more information becomes available.
Original Story
The Bucks County Computer Aided Dispatch system (CAD) has been down for more than 24 hours, multiple sources told Lower Bucks Source.
Sources said the reason for the system going offline is due to a cyber attack.
An email to county officials was not immediately returned late Monday night.
The CAD system went down, sources said, late Sunday afternoon.
911 Dispatchers use CAD, a source familiar with its inner workings said, to input and broadcast specific location information on incidents. The information goes to first responders helping to facilitate the units dispatched to a given incident. Part of the CAD network in Bucks County is linked to License Plate Reader (LPR) system which police departments use to check on motorists, sources told LBS Monday.
Officers are now taking down information with pen and paper.
A source with knowledge of the system being down said so far there have been no major issues in terms of communications, and it’s been “relatively quiet” in terms of major incidents in the county.
But how long can this keep, the source was asked, and they couldn’t respond with a concrete answer.
What is apparent is first responder services are being held hostage by cyber attackers, two sources said, and little to no information about the downed system is out there.
Versaterm’s Computer Aided Dispatch system (vCAD) for Police, Fire & Emergency Medical Services went live approximately two years ago.
Bucks County 911 Pennsylvania now supports more than 130 independent agencies, together responding to more than 600,000 calls for services each year, including 40 individual law enforcement entities, 60 volunteer and combination fire departments, and 17 emergency medical services, as well as a number of County-based and State-based agencies, says a Versaterm press release.
According to Diamond IT, attacks of 911 call centers have been a growing and emerging problem over the last 10 years. 911 call centers have become a symbol of rescue and hope. But since 2014, that very symbol of safety has come under attack in cities such as Baltimore, Atlanta and Seattle, says one report from the cyber security firm.
Sources did say the full weight of the Federal Government is part of the cyber attack investigation, as of early Monday morning.
The 9-1-1 operations center is based in Ivyland Borough, and handles calls for municipal police departments, fire companies, and EMS squads.