There isn’t a day that goes by that Lower Bucks County resident doesn’t have a complaint about a business in the area.
Now residents can access the consumer protection office in person, with a new office opening in Levittown, officials announced last week.
The Bucks County Office of Consumer Protection has opened the additional office in Lower Bucks County, staffed with a consumer investigator to assist residents at the Lower Bucks Government Services Center, 7321 New Falls Road, Levittown, PA 19055.
*Recently customers of an area based coffee shop complained of being overcharged at the businesses drive thru window, to Lower Bucks Source. Those complaints were forwarded to the director of the county consumer protection office, who noted investigators followed up and due to “social media heat” they “cut out the practice.”
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“The county commissioners made clear they wanted us to allocate our resources to where they are needed the most. Right now, that’s in lower Bucks’ In today’s world, where everything is on the internet or telephone, We are thrilled that residents can meet in person ( With covid precautions ) with a Consumer investigator if needed,” director Michael Bannon said about the new office opening
And increase of calls from consumer definitely played a role in opening a Lower Bucks office, too, he said.
The office will be staffed from 8 a.m. to 5 p.m. Tuesday through Friday. It will supplement the main Consumer Protection Office at the Bucks County Administration Building, 55 East Court Street in Doylestown, which is open Monday through Friday during the same hours.
The mission of the Bucks County Office of Consumer Protection/Weights and Measures is to create and keep a fair and equitable marketplace for consumers as well as businesses.
The office conducts mediation of consumer complaints against businesses for Bucks County residents or others experiencing an issue with a business located in Bucks County. The department can also assist in vetting a contractor you may be considering hiring and provide you with a copy of its informational booklet with tips to help you avoid contractor fraud.
Bucks County Consumer Protection investigators can also help educate and inform residents of various scams and fraud affecting our area. The office can provide guidance and next steps if you have become the victim of a scam.
The public can contact Bucks County Consumer Protection by calling 215-348-6060, toll-free at 1-800-942-2669, or by emailing consumerprotection@buckscounty.org for assistance with consumer issues or answers to consumer-related questions. More information is available at www.buckscounty.gov/ConsumerProtection
** The business in question Lower Bucks Source will not identify since investigators were unable to find supporting evidence of accusations made.
Jose cruz
September 17, 2021 at 10:45 pm
Yes I am not sure how to fill this out I am a disabled veteran me and my wife took both of are vehicles to lykon automotive and they had ripped me off over and over again along with my wife I have proof all receipts of everything and every time me and wife took the vehicles we where new to the area I just bought the house in 2017 and we tried other places and get ripped off as well but this one we keep track of everything and also my son knows one of the macanics personally and he told him some shady stuff going on and my son went over there in person himself and talk to a couple of people I do not want to go to much more into this but I would like some help possibly not sure if this is correct thank you
Jeff Bohen
September 19, 2021 at 7:06 am
Jose feel free to e-mail me at Jeff.Bohen17@Gmail.com so I can point in the right direction for help with Consumer Affairs. Or you can go to the newly opened office on New Falls Road in Levittown Lower Bucks Government Services Center, 7321 New Falls Road, Levittown, PA 19055. Its open 8 to 5 Mon-Friday. They will help you fill out the forms and take your complaint. –Jeff